easypod® 3
The next generation
of easypod®
Introducing the next generation of easypod®, if you have received a new easypod® after using an earlier version of easypod® please watch the video below to see what has changed. The new easypod® uses the same Saizen cartridges and needles as before.
Click the links below to find out more about using your easypod® device. If you have any questions about your treatment, please contact your doctor or nurse.
Once you choose a video below, please click on the screen to watch.
Help & FAQs for the easypod® 3 device
Make sure that when you turn on easypod®, you hold down the selection button on the right (power on) until the home screen appears. Make sure that the battery is charged and properly connected.
The cartridge door can only be opened, and the cartridge removed, at certain times. When the cartridge is empty the device will walk you through the steps to replace the empty cartridge with a new one. Or, you can remove the cartridge at any time by selecting Menu > Injection settings > Remove/ Insert cartridge > then, the tick icon on the device screen. Do not use any tools to force the cartridge door open.
The injection button will not work unless the device is in contact with your skin, so pressing it accidentally while preparing will have no effect.
If you remove easypod® from your skin during an injection (while the injection button light is flashing white), the injection will stop, the needle will retract and easypod® will display a warning message:
Always discuss injection pain with your doctor or nurse first. easypod® allows you to change settings for injection depth, speed and hold time, and use a 29G or 31G needle (which is thinner and shorter). Discuss with your doctor or nurse how these options may impact injection pain.
If you notice a drop of Saizen® on your skin when you remove easypod®, you may need to:
Please discuss with your doctor or nurse on how to best adjust these settings in the device Menu > Injection settings.
Before injection, you need to ask your doctor or nurse to update the needle type in the Clinical setup of easypod®. Furthermore, you CANNOT use another needle. The only needles compatible with easypod® are Serofine® Needles 29G and 31G.
Make sure the needle cap does not contain a needle or anything else, then try again to push the empty needle cap into the needle cavity until it clicks into place and remove the needle. If you still cannot detach the needle, you may use small pliers to carefully remove the needle and discard it safely. Alternatively, contact your doctor or nurse.
If you cannot insert the needle cap, check if there is any foreign object in the needle cavity. If there is foreign object in the needle cavity:
a. Select Menu > Injection settings > Remove/Insert cartridge > then, the tick icon on the device screen.
b. The cartridge door will open to allow the object to fall.
c. If the foreign object is still inside the needle cavity, please consult your doctor or nurse.
The empty cap is necessary to detach the needle. If you cannot find it, or you don’t have a spare needle cap, please consult your doctor or nurse for help.
You should discard the empty, expired or broken cartridges, as well as used needles, in a biohazard (sharps) container, always complying with your local regulations. Contact your doctor or nurse for more information.
Consult your doctor or nurse to update your dose setting in easypod®. Once your new prescribed dose is entered easypod® will automatically detect the cartridge type and adjust accordingly. However, if your prescribed daily dose is very high then it may not be possible to change to other cartridge types.
The date and time setting in the device will be reflected in the dose history. If the date and time in the device is incorrect, the dose history will not show the actual date and time of injection. You can adjust the date or time on the device by going to the Device settings option on the menu. Changing the date or time will not affect the previous dose history.
Sharing any log data first requires you to activate the data transfer functionality in your device. If activated, your device can send anonymous device logs and information, injection and technical data, error reports, and general information that helps us understand how our devices are being used or to identify potential improvements.
To ensure patient confidentiality, this information is by default anonymous (i.e., it is not associated with an individual patient profile). Device data is sent automatically after each injection, and typically, a transfer will be completed within 25 seconds. A given data transfer can also be aborted by pressing the Cancel button. Data will then only be transferred from your next injection.
easypod® will automatically search the most appropriate cellular network, although the first transmission from your device will take more time than subsequent ones. Transfers may also take longer when you are travelling, transmitting from another country, or depending on available networks and connectivity. Any transmission or processing of device data is robustly protected (including being generally anonymized) to ensure compliance with applicable privacy law.
An additional offering may also be available (depending on your location) whereby data from your device (including injection history) can be made available through a connected web application to your treating doctor, nurse, or treating healthcare professional. This additional service however requires your prior and express consent (obtained by your treating healthcare professional). This includes providing you with all relevant information on the relevant processing so you can make an informed decision. Once your consent has been given, your healthcare professional can activate your profile in the web application, allowing them to better view and track your injection history and treatment results. The same injection data can also be displayed on a dedicated mobile application for patients and/or their parents or caregivers. You must also provide your express consent for this by means of a similar information and consent process.
You may reach out to your doctor, nurse, or health professional for more information on these services, including whether they are available in your location.
It is important to leave enough time after the injection to allow the data transfer process. However, if the data transfer still fails, it could be that the device could not connect to a mobile network. Move the device to a location that has mobile network coverage. You could test this by turning off the Wi-Fi on your mobile and seeing if you are getting a 4G or 5G signal, this should be sufficient for the device to transfer your data. To manually transmit your data open the menu from the home screen, select ‘device settings’, then select ‘data transfer’. Select ‘Manual transfer’, wait until the data has been transmitted, then click the tick button to confirm.
If the data transfer does fail, the device will store the last 50 injections, and automatically upload this data when it does connect again.
Please note, this symbol that appears in the top left hand corner of the screen indicates that the device is set to transmit your data. It is not a Wi-Fi symbol, the easypod® 3 device does not have Wi-Fi capabilities, it only connects through a cellular network.
You should refer to the Saizen® Patient Information Leaflet.
There is no need to remove the battery if you keep easypod® in the refrigerator. However, if you want to charge the battery, you should remove the battery to charge it outside of the refrigerator.
If your cartridge is inserted in the device, refer to the storing conditions in the Saizen® Patient Information Leaflet. If the device is stored in the refrigerator, store it in the front section to avoid lower temperatures.
It will take up to 2.5 hours to fully charge the battery. A fully charged battery can power the device for about 30 days. If you need to frequently charge the battery, the battery may be degraded. Please contact your doctor or nurse for a new battery.
When the status light of the battery flashes red it is not recharging. Make sure the battery charger and cable are connected properly. If the status light continues to flash red, you might need a new battery charger, contact your doctor or nurse.
When the device is reaching its expiry date, you should contact your doctor or nurse to return it and replace it with a new device. A message will appear on easypod® 6 months ahead of its expiry date.
You can travel with easypod®. It is recommended to store easypod® in the storage box when traveling. The device is safe to pass through X-ray airport security gates with the Saizen® medication inserted. Please make sure to store your Saizen® medication at the appropriate temperature according to the Saizen® Patient Information Leaflet, whether the cartridge is inserted in the device or not.
It is not recommended to inject in a moving vehicle. If you anticipate a planned injection will happen while you are traveling in a moving vehicle, please discuss it with your doctor or nurse to update your injection schedule. Do not turn the device on while in the airplane.